Privacy Policy

Your use of the content and service provided on this Website & e-Learning System is subject to the terms of this Privacy Statement, the Copyright Statement and the Terms and Conditions on this Website & e-Learning System ('the terms'). Your use of these services will mean that you accept the terms.


1) PDSA PetAid Enterprises Ltd commitment to privacy

We aim to provide all users and visitors to the Website & e-Learning Systems operated or controlled by PDSA PetAid Enterprises Ltd with a unique, efficient and customised learning experience.

PDSA PetAid Enterprises Ltd is fully committed to respecting your privacy and to protecting any personal information you provide to it. PDSA PetAid Enterprises Ltd is registered with the UK Information Commissionaire and treats both privacy and security as a priority. This Privacy Statement respects and protects the privacy of all visitors including members and learners to the Website & e-Learning System and intends to give you as much control as possible.

This Privacy Statement explains how PDSA PetAid Enterprises Ltd collects information from you when you use the Website & e-Learning System and how this information is then used. PDSA PetAid Enterprises Ltd hopes that this will remove any concerns you may have and will make using the Website & e-Learning System an educational, exciting and safe experience.

Please read this Privacy Statement carefully and re-visit this page from time to time to review any changes that may have been made. If you have any questions or comments about our administration of your personal information e-mail us at You may also use these contacts to communicate any concerns you may have regarding compliance with our Privacy Statement.

PDSA PetAid Enterprises Ltd has registered as a data controller (Reference Z8448615) in accordance with United Kingdom Data Protection Act 1998. PDSA PetAid Enterprises Ltd will process any personal information which it collects about you in accordance with the Data Protection Act 1998.

By providing your information to PDSA PetAid Enterprises Ltd, you explicitly consent to PDSA PetAid Enterprises Ltd processing your personal data as explained below.

Where you are providing information about another person, you do so on the basis that the other individual has agreed to the processing of his or her personal data, including sensitive personal data, and to your receiving on his or her behalf any data protection notices. You confirm that you have informed such third party individual which data are obligatory and which are voluntary and how he or she can access and, if necessary rectify the data held about him or her.

By disclosing any personal information to PDSA PetAid Enterprises Ltd and/or by using the Website & e-Learning System you consent to the collection and storage of all personal information provided to PDSA PetAid Enterprises Ltd as set out in this Privacy Statement and the Terms and Conditions. If PDSA PetAid Enterprises Ltd make any changes to this Privacy Policy these changes will be detailed on this page in order to ensure that you are fully aware of what information is collected, how it is used and under what circumstances it will be disclosed.

This Privacy Statement only applies to personal data collected by PDSA PetAid Enterprises Ltd through the Website & e-Learning System or in any other manner expressly described in this Privacy Statement.


2) What information does PDSA PetAid Enterprises Ltd collect during Registration or Enrolment?

To become a registered user with PDSA PetAid Enterprises Ltd e-learning system you or, if you are registering through your employer or any third party, the person registering on your behalf, will be asked to provide your full name, email address, Town, and Country. You may also have the option of whether to submit additional information including your telephone number, and full postal address.  When you register on the e-Learning System, you will be provided with a username and a password.


3) What information does PDSA PetAid Enterprises Ltd collect when you access Course Materials?

PDSA PetAid Enterprises Ltd monitors your usage of the Course Materials to monitor the progress of any learning provided to you and so that the overall user experience can be improved.


4) What other information does PDSA PetAid Enterprises Ltd collect?

You may provide personal data during a call to helplines operated by PDSA PetAid Enterprises Ltd, when you send us a letter or email, when you return a customer feedback form or otherwise communicate with PDSA PetAid Enterprises Ltd. You may also provide personal data when you use any PDSA PetAid Enterprises Ltd messaging system or any conference, chatroom, message board, web space or other learning or communications facility relating to the PDSA PetAid Enterprises Ltd system.

In general, if you contact PDSA PetAid Enterprises Ltd, it is possible that we will retain a record of your query or complaint for a reasonable time in case you contact us again.


5) How does PDSA PetAid Enterprises Ltd use the information collected?

PDSA PetAid Enterprises Ltd uses your personal information for the purpose of responding to your queries or complaints and supporting your learning experience, providing PDSA PetAid Enterprises Ltd course materials and any associated administration, for general statistical and research sampling purposes and for obtaining any relevant professional advice. This may include disclosing your information to our service providers and agents for these purposes and to our auditors. The more information you provide, the more focused and customised we can make your learning experience. Personal data about you will be processed in accordance with this Privacy Statement.

PDSA PetAid Enterprises Ltd may also send you regular updates on the PDSA PetAid Enterprises Ltd service, including up-to-date information about any new courses, customer feedback surveys and competitions. If at any time subsequently you do not wish to receive such updates, you can change you preferences by informing us by email, letter or by telephone.

If you have not registered as a user but are simply making a general enquiry using the email facility your personal information will be used for the purposes of responding to your enquiry.


6) How does PDSA PetAid Enterprises Ltd protect your personal information?

As a registered data controller, PDSA PetAid Enterprises Ltd  is required to take appropriate technical measures to protect your personal information including making a regular backup of the system and its data. PDSA PetAid Enterprises Ltd implements a number of sophisticated authentication services and security measures to ensure the safety of any personal information it collects. Your account is password protected and all information is contained on a secure server which is accessible only by a limited number of employees who have authorised access rights to such information. If your password has been compromised in any way you should immediately notify PDSA PetAid Enterprises Ltd and change your password.

Whilst PDSA PetAid Enterprises Ltd  uses reasonable endeavours to protect your security in the manner described above, PDSA PetAid Enterprises Ltd  considers that it is only appropriate to advise users that data transmission over the Internet cannot always be guaranteed as 100% secure, and therefore that you use the Website & e-Learning System at your own risk.


7) How long does PDSA PetAid Enterprises Ltd keep your personal data?

Personal data will be retained only for so long as is necessary to fulfil the purposes for which the information was collected, as required by law or to enforce or defend legal claims. In some circumstances, we will retain information which you may have deleted, for example, messages sent by you, as evidence of your support, achievement or completion of a learning experience. Such information will be retained for a reasonable time.


8) Does PDSA PetAid Enterprises Ltd use cookies?

Cookies are small text files which are sent to your browser by a web server and stored on your personal computer's hard disk. The use of cookies has increased dramatically in recent years. PDSA PetAid Enterprises Ltd uses cookies for several purposes listed below:

to minimise the amount of times you have to type in data. This means, for example, that you will not have to log in for a second time if you leave a training course and then come back to it (within the 60 day limit we set for inactivity) to track Website & e-Learning System usage. These cookies do not collect your personal information and are used to track visitor usage of the PDSA PetAid Enterprises Ltd Website & e-Learning System. You can always disable cookies via your browser preferences. If you want to know how to do this please look at the 'help' menu on your browser. Most modern browsers have cookies turned on as a default. If you choose to disable cookies you may not be able to use certain PDSA PetAid Enterprises Ltd features and you may be required to enter your password more frequently. Please remember that cookies cannot read your hard drive or make any information collected by use of a cookie available to any third party. A cookie can only be read by the Website & e-Learning System of the organisation that set it.


9) Internet-based Transfers

Given the global nature of the Internet, use of the Internet to collect and process data necessarily involves personal data being transmitted on an international basis. By using the Website & e-Learning System and communicating with PDSA PetAid Enterprises Ltd electronically, you acknowledge and agree to the processing of your personal data in this way.


10) Your Rights

You have the right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies. You can amend your details on the Website & e-Learning System at any time by emailing us at


11) Links

The Website & e-Learning System may contain links to other Website or e-Learning resources. Please be aware that PDSA PetAid Enterprises Ltd is not responsible for the privacy policies of such other sites. We encourage our users to be aware of this when they leave the PDSA PetAid Enterprises Ltd Website & e-Learning System and to read the privacy statement of each and every Website & e-Learning System that collects personal information from them.


12) Disclaimer

We have taken all reasonable care over the accuracy of information in this website. We do not make any warranties about the accuracy or completeness of the data of the site and the data within it. All users of this website should understand that we disclaim any liability for any damages in connection with the use by users of the site and its contents. We cannot accept any responsibility or liability of any nature arising from either the content or any use by any party of the site and any information contained therein.

13) Cookies

A cookie is a small file that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. This website uses cookies to help identify and track visitors who use the site, their usage, and their website access preferences, this in turn allows us to provide a better service for our visitors. The visitor tracking used on this site is completley anonymous, so no individual can be personally identified and the data collected is not used for advertising or targeting.  

Last modified: Monday, 14 May 2012, 10:55 AM