Welcome to this webinar on the Retail Customer Journey During this webinar we will look at the processes in place to ensure our staff and volunteers are able to work safely and provide a positive shopping experience for customers visiting PDSA shops. The module is split in to the following areas:

  • Guidelines and Safety Measures 
  • Arriving at the shop 
  • The shop floor 
  • At the Till 
  • Challenging behaviour 

The webinar will take approximately 9 minutes to complete