This handbook forms part of the Induction process to introduce retail volunteers to the processes and procedures in place at our shops.

The content covers:

  • Introduction to the shop
  • Stock Processing
  • In the shop floor
  • On the till and Gift Aid
  • Items we can not sell
  • Cash Handling
  • Gift Aid
  • Smoking and Vaping

We are so delighted to be welcoming you back to volunteering with us again. 
 
A lot has changed since you were last in the shop and we will need to adapt our ways of working to ensure we comply with new guidelines, policies, and restrictions in place., so we have created this training pack is to explain the key changes and important information you need to understand before coming back. 


Please read through the workbook and raise any concerns or questions with your manager, there is a form on the last page, please sign it and bring it with you to give to your manager if you haven't already done so.



During this webinar we will look at our stock management processes and the new guidelines in place that we must adhere to, to ensure we are working safely. 

The module is split in to the following areas:

  • Safety Measures 
  • Sorting 
  • Stock Processing
  • Stock Rotation and Replenishment
  • Collections and Deliveries 

The webinar will take approximately 6 minutes to complete.

Welcome to this webinar on Retail Managing Donations and Returns During this webinar we will look at the processes in place to manage donations and the new guidelines that we must adhere to, to ensure we are working safely. 


The module is split in to the following areas: 

  • Receiving Donations 
  • Handling Donations 
  • Returns Process

 The webinar will take approximately 5 minutes to complete.

During this webinar we will look at the guidelines and risk assessments in relation to COVID-19, that are in place to ensure all colleagues and customers stay safe when returning to our work in our retail shops. 

The webinar is split into 3 sections: 

  1. Social Distancing 
  2. Cleaning and Hygiene
  3. Personal Protective Equipment (referred to as PPE)

This module will take approximately 15 minutes to complete.

Welcome to this webinar on the Retail Customer Journey During this webinar we will look at the processes in place to ensure our staff and volunteers are able to work safely and provide a positive shopping experience for customers visiting PDSA shops. The module is split in to the following areas:

  • Guidelines and Safety Measures 
  • Arriving at the shop 
  • The shop floor 
  • At the Till 
  • Challenging behaviour 

The webinar will take approximately 9 minutes to complete